At CROSSLAND™, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your order under the following terms:
Returns
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We accept returns within 14 days from the date of delivery.
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Returned items must be in the same condition as received, with the original packaging included.
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The item must not have been used.
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Customers are responsible for the return courier delivery fee unless the item is wrong or damaged (see below).
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Refunds
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- Once the returned item is received, our team will carry out an inspection process (this usually takes up to 2 working days).
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If approved, we will issue a full refund of the item’s price.
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Refunds will be processed back to your original payment method:
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Bank transfers usually reflect within a few working days, depending on your bank.
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Credit card payments may take up to 15 days to appear in your account.
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Please note: In case of a refund, shipping fees will be deducted from the total refund amount.
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If you received the wrong product or a damaged item, we will cover all shipping costs, and no fees will be deducted from your refund.
Warranty
In Case of Item At Warranty Period !
Most CROSSLAND™ products are covered by a 1-year manufacturing defect warranty, which offers a free replacement of the defective item.
Need help?
Contact us at : –
email : [email protected] / Phone & WhatsApp +201030501065