At CROSSLAND, we take great pride in our craftsmanship. We are committed to maintaining the highest standards in design and materials, ensuring that every product is carefully crafted and rigorously assessed to provide our valued customers with an exceptional experience.

Warranty Coverage
Depending on the product type, CROSSLAND products come with a warranty ranging from 3 months to 12 months, starting from the original date of purchase. This warranty covers defects arising from faulty materials or manufacturing issues, subject to applicable conditions and exclusions.

Repair & Exchange Policy
Products eligible for repair or exchange must meet the following conditions:

  • A valid proof of purchase (invoice number or gift receipt) is required. Note: Your invoice number is sent to the email provided at the time of purchase.
  • The product must be intact, with all original accessories and hardware. Missing items may be replaced at an additional charge.
  • Purchases must be made through the CROSSLAND Online Store or official marketplace platforms.

Warranty Exclusions
The warranty does not cover:

  • Loss of hardware or additional accessories
  • Scratches, abrasions, or cosmetic damage
  • Damages resulting from misuse or improper handling
  • Any claims beyond the specified warranty period for each product type
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Warranty Activation Form